RMA Procedure

RMA Procedure ICdirect Online Shop

CUSTOMER RETURNS - GUIDELINES

• Step 1:
  Austriamicrosystems will check after entry of the form if a RMA will be opened. In this case you will be contaced by customer service and a RMA number will be issued.
  Pleasenote: This Returned Materials Authorization expires after 60 days.
• Step 2
  Please prepare all necessary documents for the return and indicate the Returned Materials Authorization Reference Number on all your shipping documents.

• Step 3
  Please pack samples of the affected products carefully. Use original packaging if possible and note the Returned Materials Authorization Reference Number on the outside of the package.

  Please note: Devices must returned dismounted from PCBs in a testable condition (e.g.: underfill removed, no cut or bend leads). Insufficient packaging of devices may cause further deterioration (mechanical, ESD).

  Devices with cut, damaged leads or damaged packages cannot be retested for functionality and will not be analyzed or replaced.

Responses to your complaint

1. Failure Analysis
   The returned devices will be checked, retested and investigated physiochemically, if necessary.
2. Response
   Defect parts will be replaced or credited and the results of the analysis will be reported.

Miscellaneous

Returns shall only be accepted after previous consent by austriamicrosystems.

In case of unjustified complaints Buyer shall reimburse austriamicrosystems for all expenses arising from such complaints.